Instructions
Android
Step 1:
Open PlanPlus Mobile
Click on Settings
Click on Sync Settings
Scroll to the bottom and use the two delete options and select only the PlanPlus accounts
Step 2:
Uninstall PlanPlusMobile
Step 3
open the My Files App
open Default\Internal Storage
tap and hold on the PlanPlus folder and delete
Step 4: Reinstall PlanPlusMobile
Skip Setup Wizard
Check that all data sets are empty - Ie No Appointments, Tasks or Contacts
if so Tap Sync from the main menu and it will reopen the setup wizard
Login to PlanPlus Mobile and sync
Note: Do not try to sync addional contacts or calendar to PlanPlusMobile during this setup. We need to verify that the contacts and appointments are syncing FROM PlanPlusOnline
Iphone
Step 1:
Uninstall PlanPlusMobile
Step 2: Reinstall PlanPlus Mobile
Skip Setup Wizard
Check that all data sets are empty - Ie No Appointments, Tasks or Contacts
if so Tap Sync from the main menu and it will reopen the setup wizard
Login to PlanPlus Mobile and sync
Note: Do not try to sync additional contacts or calendar to PlanPlusMobile during this setup. We need to verify that the contacts and appointments are syncing FROM PlanPlusOnline
|
| |
|
Related Articles:
No related articles.
|
| |
Attachments:
No attachment found for this article.
|
| |
|
|
| Solution #: | 801594 | | Type: | Knowledge Base | | Status: | Draft | | Print |
|
