Please verify if you have the Outlook 32 or 64-Bit version.
This can sometimes be confused with the Operating System BIT. You can determine this by doing the following:
1. File
2. Click on the Help menu
3. Look to the right under About Microsoft Office Outlook. 32/64-bit?
If you have the 32-Bit Outlook, you need the V7.0 PPO
If you have the 64-Bit Outlook, you need the V7.1 PPO
Outlook 2013 will not work with PlanPlus for Outlook
If you need a different version you will need to uninstall and reinstall the software.
Below are the instructions to do a complete uninstall/reinstall. You will want to completely
uninstall any previous version prior to re-installing or it will not open in your Outlook.
Here are the instructions for the Complete Un-install
1-Go to the Control Panel, then Programs and Features. Delete Franklin Covey PlanPlus For
Outlook.
2-Click Start Menu and in the Search bar, search for Regedit.exe and pull up the registry
3-Go to the following file paths:
-HKEY_CURRENT_USERS/Software/ (delete Franklin Covey)
-HKEY_LOCAL_MACHINE/SOFTWARE/ (delete Franklin Covey if there is a file here too)
5-Open Start Menu> Click Computer> Click C Drive> Click Programs Files (86) delete any
Franklin Covey folders
6-Open Outlook and delete all Franklin Covey folders (if you have any)
7-Click on the link to re-install
8-o to File | Options | Add-ins | at the bottom of the windows go to Manage Com Add-ins. Check to make sure PlanPlusSuiteShim is not in the listing.
New Download
http://shop.planplussoftware.com/uploads/PlanPlusOutlook_7_Full_6566.exe
compatible with Outlook 2003,2007, 2010 32 bit.
Or
http://shop.planplussoftware.com/uploads/PlanPlusOutlookv7_1_Full.exe
compatible with Outlook 2010 64 bit.
Product Key Replacement
J25NQ4-3BWA44-8YC2BZ-VZN4JL
Outlook 2013 will not work with PlanPlus for Outlook
After you install, check to make sure it's enabled in the Add-Ins
Enabling In Add-Ins
Go to File | Options | Add-Ins
At the bottom it says Manage COM Add-Ins
Change to Disabled Items, click Go
See if it's in the list there, click and enable
Change back to COM Add-Ins and click Go
This will bring up an Add-In's Available list.
Make sure the PlanPlus Outlook is in there checked, click Okay
Shut down Outlook and restart. See if it opens up now
|
| |
|
Related Articles:
No related articles.
|
| |
Attachments:
No attachment found for this article.
|
| |
|
|
| Solution #: | 801531 | | Category: | Desktop Software | | Type: | Knowledge Base | | Status: | Draft | | Print |
|
